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| Code Of Practice - Provider Number 0518 | ||
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Willson Training Centre is committed to facilitating a continuing learning culture and recognising the achievement of learning. Click Here for PDF version of Code Of Practice Table of Contents
Marketing Willson Training Centre will market their vocational education and training products in accordance with the National Operational Protocol for the Marketing of Recognised Training, involving Ethical Marketing Practices and Accurate and Clear Marketing. Top Admission Process Willson Training Centre will provide clear, timely and appropriate information, advice and support services to assist clients to achieve their identified outcomes. Entry requirement will follow the requirements set by each qualification. Enrolment and selection processes will be fair, equitable and accessible to potential clients. Legislation that guides us includes: Anti-discrimination and Equal Opportunity - You would not be treated differently because of race, religion, gender etc Privacy: No one will have access to your file or information without your written permission. OH&S: Willson Training Centre will provide a safe learning and assessment environment for all parties. Skilling Australia: Learning and development that is relevant, timely and encourages life long learning. Top Client Information Willson Training Centre will provide timely, accurate, relevant and up to date information to clients prior to commencement. This will include, but not be limited to:
Delivery Willson Training Centre will ensure that the delivery of services is undertaken by deliverers and assessors appropriately qualified to meet the requirements of the relevant training package and the accredited courses. Top Assessment Willson Training Centre will ensure that all assessments conducted within the training package and courses for which we have responsibility will comply with the National Standards of the Australian Quality Training Framework. This includes the recognition of qualifications and/or statements of attainment issued by another RTO. Top Issuance Of Qualifications Willson Training Centre issue qualifications and Statements of Attainment to learners/clients who meet the required outcomes of a qualification or unit of competency in accordance with all appropriate National Guidelines and acknowledging that qualifications are nationally recognised. Top Grievance Procedures And Processes For Appeal Willson Training Centre will have a fair and equitable process for dealing with client grievances and appeals. In the event that grievances cannot be resolved internally, or with the assistance of an independent body, clients will be advised of the appropriate legal body where they can seek further assistance. All appeal decisions and feedback will be provided in writing to the candidate with copies of all documentation attached to the candidate's file. Top Fees And Charges Including Refund Policy As Willson Training Centre enrolls some fee paying clients, they will safeguard funds paid by clients. Willson Training Centre will have a refund policy which will guarantee the refund of fees should a course be cancelled or discontinued for any reason or should a client withdraw from a course for a good reason giving reasonable notice. Top Student Welfare And Guidance Services Willson Training Centre will ensure that appropriately qualified and accessible personnel are available to provide guidance and support for the planning of professional learning, determination of competence against accredited competency statements and learning outcomes, information about credit transfer arrangements and grievance and appeal processes and procedures. Top Quality Control Willson Training Centre will establish an orientation of continual improvement in all areas, including the core activities of training and assessment and issuance of qualifications, as well as the support activities of client records management, business management, administration and marketing. Willson Training Centre will seek feedback from learners/clients on their satisfaction with services they have received and seek to improve their services in accordance with the expectations of clients. Top Contracting Of Other RTO'S Willson Training Centre will, where appropriate, contract some of its services to other RTO's. Where this is the case a document formalising these arrangements will be prepared articulating the arrangements. Top Guarantee Willson Training Centre will honour all guarantees outlined in their Code of Practice. Top Displinary Action Willson Training Centre requires participants to meet their responsibilities as laid out in their induction. Should there be a breach of these responsibilities the grievance procedure will be followed to an amicable outcome or withdrawal from the program if behaviour continues to be unacceptable. Please see grievance procedure and access and equity policy. Top |
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